Packaging:
All our items are carefully wrapped in bubble plastic to prevent any scratches or dents.
1. The cardboard box - we always use double cardboard boxes and sometimes triple cardboard.
2. The box is then filled with styrofoam chips.
3. At last, the package is then wrapped with 2-3 layers of stretch foil to prevent fluid to damage the box and its content.
It is very important for us, that the packaging has the same high-quality standard as the purchased item.
We aim to give you the best service, yet when it comes to shipment, Deerstedt can't be held responsible for the delivery time.
We ship our items by Post Nord, UPS, and GLS from Denmark.
The most common delivery times (without clearance) are:
Europe: 1-5 days
United States of America: 4-9 days
Oceania: 1-3 weeks
Japan: 1-3 weeks
Other: 1-3 weeks
WE NEED YOUR TELEPHONE NUMBER FOR THE CARRIER!
Claims:
If you should receive a package that shows damage please either deny to accept the item or have the deliveryman to sign that there is damage to the box.
Then contact us and send us pictures showing the damage.
We always ensure a safe shipping by wrapping and packing the items very carefully. All our items are fully functioning when they are send. Should you however receive an item that is damaged, contact us immediately and send us pictures of the box as well as the damage on the item. Via conversation we will together decide how to proceed. In any case the shipping costs and customs fee back to us are held by the buyer.
If you have any issues with the item itself please contact us within 48 hours after receiving the item.
Refund:
If you want to return the item you have to wrap it as carefully as we do and ship it back to us in the same box. You pay the shipping costs.
Custom/taxes:
Deerstedt cannot be held responsible for any extra costs due to custom/taxes in the country of the buyer. It is the buyer who is held responsible. It is the responsability of the buyer to research and confirm that your items are suitable for customs in their destination country.